Pasadena Water & Power

Customer Service

PWP Customer Service Line: (626) 744-4005
(7:30 a.m. - 5:30 p.m., Mon. - Fri.)

For existing PWP customers, credit card payments and bill inquiries can be made 24 hours a day, 7 days a week via the automated phone system, (626) 744-4005, or on our web at Online Access. Please be prepared to type in your PWP account number and PIN.

• Billing & Account Info
• Rates & Service Requirements
• New & Upgraded Services
• How to Read Your Meters
• Emergency Preparedness
• Conservation Resources & FAQ's
• News Items in the Spotlight

PWP Contact Information

Mailing Address

Municipal Services
100 N. Garfield Ave., Room N106
P.O. Box 7120
Pasadena, CA 91109-7220

Walk-Up Payment Center

Municipal Services Payment Center / City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109

Business Hours: Monday-Friday, 7:30am - 5:15pm

Additional Contact Information

Administrative Offices:
150 S. Los Robles, Suite 200
Pasadena, CA 91101
(626) 744-4409