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    Department or Agency Contacts

    Common Complaints and Questions Handled

    Pasadena Community Access Corporation

    PCAC General Information
    (626) 795-5556 
    Problems with Charter Communications cable television & cable internet services 

    Fire Department Phone Numbers & Email Contacts

    Hazardous material storage; Fire prevention; Paramedic billing questions

    Public Health Department Directory 

    Health Department General Information (626) 744-6005

    Birth and death certificates; Cleanliness of restaurants; Rats and mice, roaches, fleas, and flies (exterior grounds); Push cart vendors; Swimming pools (stagnant water) and mosquitoes; Bees

    Human Resources 

    MASH: 626-744-7620

    MASH: Services to Homeowners

    Maintenance Assistance and Services to Homeowners (MASH), consisting of men and women in a unique training program, provides numerous services to home owners as well as business owners and city departments.

    Library 

    Library General Information 
    (626) 744-4066
     

    Reference questions; Local statistical or historical questions; Obituary requests

     Planning Sections and Phone Numbers  

     

    Building; Community Planning; Cultural Affairs; Zoning; Design and Historic Preservation; Permit Services; Inspection Services, including Code Compliance for the following:

    Accumulation of trash, junk and debris on residential and commercial properties; Clotheslines hanging in front yards;Hazardous trees on private property; Illegal and unmaintained fences; Illegal and un-maintained signs; Illegal building additions (after the fact); Illegal business operating in single family homes, condos or apartment buildings; Illegal conversions of garages and other structures into dwelling spaces; Illegal parked recreational vehicles; Mobile foodtrucks operating outside of permitted hours or zones; Noncompliance with conditions of conditional use permits, variances, and projects approved with mitigation measures; Overcrowded buildings and symptoms related to such buildings; Outdoors storage of inoperative vehicles; Odors and fumes-sewer and appliance gas odors; Parking of commercial vehicles in residential zones; Rats and mice, roaches, fleas and flies (indoors); Termites, if there is weather proofing and/or potential structural problems; Unmaintained buildings; Buildings with structural, electrical, plumbing, mechanical and other code violations; Unmaintained and unsecured abandoned buildings and vacant lots; Unscreened trash cans stored in front yard; Vehicles parked on the front or side yard

    Police Department 
    Police Department General Information (626) 744-4501

     

    Abandoned vehicles on the city street; Noisy neighbors

    Public Works 

    Garbage collection; Problems with public alleys; Trash and junk dumped on the public street; Unmaintained street lights, public streets and sidewalks; Graffiti Abatement

     Transportation 

     

    ARTS bus; Dial-A-Ride; Gold Line; Parking; General transportation issues

    Water and Power Email and Phone Numbers

     

    Billing issues; Power issues; Water issues; Unsafe power lines

    Please contact the Pasadena Convention and Visitors Bureau

    Pasadena Convention and Visitors Bureau General Information
    (626) 795-9311 or (800) 307-7977

    Visitors guide and other general tourist information