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Department of Information Technology

  • Future Outlook

    Technology is a critical tool for change and key to the provision of improved and cost-effective services to the community.  With insight into the requirements of the City and expertise in communications and information technologies, DoIT provides centralized, efficient, and effective support of the City’s technology resources.  In FY 2014, DoIT has the following major projects planned:

    • Continue the centralization of departmental IT functions with central IT operations to improve service delivery and to reduce support costs;
    • Complete phase two of the 311 Citizen Service Center to provide a centralized Call Center for citizen phone inquiries to be processed and tracked;
    • Continue to develop new online services for constituents to conduct business with the City 24/7;
    • In concert with the selected vendor, complete phase one of the replacement of the Financial and Human Resources systems with an integrated Enterprise Resource Planning System (ERP);
    • Continue  the Desktop Replacement Program   to replace aging desktop equipment and include further investment in virtual desktop infrastructure (VDI);
    • Conduct a needs assessment and Request for Proposals to replace the Land Management System (LMS);
    • Conduct a needs assessment and business justification plan for an Enterprise Asset and Work Order Management System that will unify physical assets, equipment inventories and work order management systems;
    • Replace the existing Integrated Library System (ILS) with a state-of-the-art  system capable of supporting the diverse and complex needs of the Pasadena and Glendale libraries;
    • Continue planning the expansion of the City’s fiber optic network for revenue generating opportunities and providing high speed broadband to underserved areas;
    • Replace the existing document imaging and records management system with an Enterprise Content Management System;
    • Implement online access to Business License and Community Development Block Grant (CDBG) Housing Applications;
    • Automate billing for Police false alarms;
    • Improve Transportation efficiency and customer service through a new parking management application and replacement of multi-space parking meter equipment;
    • Improve customer service at the Public Health department with electronic medical records and the procurement and implementation of software for the new dental clinic;
    • Implement a complete redesign of DoIT’s Intranet site to better educate and service the needs of  all customer departments and establish a blueprint for future redesign of the entire City Intranet;
    • Continue ongoing implementation of Information Technology Service Management strategies to streamline and improve service delivery to customers; and
    • Invest in organization and staff development programs to strengthen DoIT’s internal processes and commitment to our customers.

    Powered by projects like these, DoIT will continue to make improvements in service and effectiveness and recognize the increased potential for technological growth in the City.