Future Outlook

Technology is a critical tool for change and key to the provision of improved and cost-effective services to the community. With insight into the requirements of the City and expertise in communications and information technologies, DoIT provides centralized, efficient, and effective support of the City’s technology resources. In fiscal year 2012, DoIT has the following major projects planned:

• Complete the centralization of departmental IT functions with central IT operations to improve service delivery and to reduce support costs.
• Begin the second phase of the Citizen Service Center to provide citizens with tools to submit and track service requests online and through mobile devices.
• Develop new online services to conduct business with the City.
• Complete the Pasadena Radio Project to enhance the City’s radio system by migrating the Police, Water & Power, Transportation and Public Works departments to ICIS, which will allow interoperability with other cities and meet future Federal requirements.
• Begin the planning process to upgrade or replace the PeopleSoft financial software.
• Deploy virtual desktop infrastructure (VDI) to increase desktop lifecycle and reduce costs.
• Replace network core switches and the storage area network (SAN).
• Replace an additional 1.0 mile span of the City’s fiber optic network, improving its security and reliability.
• Conduct a feasibility study to connect Glendale, Burbank and Pasadena by City owned fiber optics to share services and greater network redundancy.
• Continue ongoing implementation of Information Technology Infrastructure Library (ITIL) to streamline and improve service delivery to customers.

Powered by projects like these, DoIT will continue to make improvements in service and effectiveness and recognize the increased potential for technological growth in the City.