Major Accomplishments

The Department of Information Technology (DoIT) continued to provide quality services to its customers during FY2011.

DoIT has successfully implemented the following customer projects in fiscal year 2011:

• Implemented the Citizen Service Center software to accept customer service requests online
• Implemented new Police dispatch consoles associated with the Pasadena Radio Project
• Upgraded the City’s Contact Center Manager, which supports call center technology for Water & Power, Planning, and Public Works
• Implemented voice, data and Wi-Fi services for the new Human Services La Pintoresca Teen Center including installation of fiber to connect to the city network
• Completed programming and recording of the Housing Department’s telephone application redesigning menus and routing to improve customer service
• Implemented network connectivity in support of Transportation’s Smart Signal Project and interconnection with the City’s network
• Consolidated the Library’s data center
• Implemented voice, data and cell service for new alternate EOC at City Hall
• Upgraded Payroll and Human Resource application for the Finance and Human Resources Departments
• Updated the Enterprise Resource Planning software (PeopleSoft) for the Finance Department
• Coordinated voice, data, radio and video services for the new Water & Power building/Emergency Operations Center at the City Yards
• Completed various departmental office rearrangement and move projects.
   

The Department of Information Technology (DoIT) internal projects completed in fiscal year 2011 include:

• Created and adopted a 5-Year IT Strategic Plan;
• Refreshed Microsoft products including the Office 2010 productivity suite and Exchange 2010
• Upgraded server and network infrastructure to support the new Windows 7 operating system
• Completed a pilot to assess virtual desktop infrastructure (VDI) as a strategy to replace aging desktops
• Upgraded the GIS database platform and deployed new mapping tools
• Completed lifecycle replacements for servers and network equipment
• Replaced 3.1 miles of the City’s fiber optic network that had been damaged, improving its security and reliability
• Renegotiated a new 3-year contract with PCAC for operation of the City’s cable channel KPAS
• Established a link between the AT&T U-Verse system and KPAS, KLRN, PCC-TV, and the Arroyo Channel.