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Pasadena Water & Power

Customer Alert (2013-11-12)

Customer Alert: Solar Electric Contractor Scam

November 12, 2013. Pasadena Water and Power (PWP) is warning customers of solar electric contractors claiming they have PWP customers’ personal utility information to promote solar sales.  The scammers have phoned several PWP customers stating that they are a contractor for PWP and that they have the customers' personal electric rate and usage information from PWP.

Pasadena Water and Power would never sell or provide personal customer information to third parties for their commercial benefit. In some cases PWP will partner with a third party to provide our customers with specialized products or services (such as our Home Energy Reports), but our authorized third parties will never charge for these services. 

Protecting our customers' information and privacy is a top priority for our organization.  PWP treats customer’s personal information as confidential, consistent with all legal and regulatory requirements, including those established by Government Code Section 6254.16 which requires that the “name, credit history, utility usage data, home address, or telephone number of utility customers of local agencies” are not public records and cannot be disclosed upon request.  

Please call the Pasadena Police Department at (626) 744-4241 to report suspicious or fraudulent activity.

For more tips, visit www.PWPweb.com/FraudProtection  

Questions? Our Customer Service personnel is available during normal working hours at (626) 744-4005 to help answer any questions you may have.