The City of Pasadena is committed to conducting its affairs ethically and in compliance with the law. We take pride in our employees and the high quality services we provide to the community. We offer a 24/7 Fraud hotline, (626) 744-7448, and an online complaint form.
The Fraud Hotline is designed for reporting suspected cases of fraud, waste or abuse by the City or its employees, officials, contractors or vendors. The Fraud Hotline is not a substitute for employment-related grievances or complaints by City employees, as existing City policy and procedures provide channels for resolution of these issues. While face-to-face reporting is always the best form of communication, it is not always feasible. Current City procedures and /or department instructions state that all complaints should be sent through the chain of command. However, recognizing that employees are not always comfortable going through the chain of command, the Fraud Hotline provides another vehicle to report waste, fraud or abuse.
ConfidentialityComplainants can choose to remain anonymous. The City Controller will maintain the confidentiality of all complaints, including documents (to the extent permitted by law). Caller ID has been disabled for the phone Fraud Hotline. Complaints submitted online are routed directly to the City Controller.
Whistleblower ProtectionThe City will not retaliate, nor will it tolerate retaliation against those who, in good faith, report suspected fraud, waste and abuse or who participate in an investigation of suspected violations. An act of retaliation should be reported immediately to the City Controller for referral to the Human Resources Director, and /or applicable department who will investigate and report potential violations to appropriate authorities. In addition, those who bring matters to the Fraud Hotline may be protected through the State of California Whistleblower Protection Act or other State or federal laws.
Hotline ProcessIn order to process your complaint, the more information you provide the better, however, a minimum amount of information is needed to proceed with an investigation. Please try to obtain the following information before contacting the Hotline:
Call the Fraud, Waste & Abuse HOTLINE at (626) 744-7448 or complete and submit online complaint form. The City Controller will investigate or refer to appropriate authorities all complaints received by the City related to fraud, waste and abuse. Complaints pertaining to City employees in the areas of employee relations, discrimination, harassment, safety, workers’ compensation fraud, and related personnel matters will be forwarded to the Human Resources Director for appropriate handling and investigation, which may include the Police Department and/or outside investigators, depending on the nature of the issue and whether criminal conduct is alleged.
Fraud Prevention, Reporting and Investigation Policy
The City is developing a Fraud Prevention, Reporting and Investigation policy which, when adopted, will consolidate existing Code of Conduct and Ethical Standards for employees into a single Fraud Prevention, Reporting, and Investigation Policy.
Download from the Manual of Personnel Rules, Practices and Procedures
Manual of Personnel Rules, Practices and Procedures Subject 1.05 Code of Conduct
Manual of Personnel Rules, Practices and Procedures Subject 1.10 Ethical Standards