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  • FRAUD WASTE AND ABUSE HOTLINE FAQs


    The City of Pasadena is committed to conducting its affairs ethically and in compliance with the law. We take pride in our employees and the high quality services we provide to the community. In order to ensure that we maintain and improve upon the quality and integrity of our services, it is important that we provide employees and the public with ample opportunity to express any concerns regarding various issues such as allegations of violations of City policy, theft, fraud related incidents, safety issues or other legal issues. The City has created a Fraud, Waste, and Abuse HOTLINE for employees and the public to submit their concerns.  To voice your concern, CALL the Fraud, Waste and Abuse HOTLINE at (626) 744-7448 or submit information online.

    Callers may choose to remain anonymous. Caller ID has been disabled for the Fraud, Waste, and Abuse HOTLINE.

    Administration of the Fraud, Waste, and Abuse HOTLINE

    • Calls to the Fraud and Audit HOTLINE will be managed by the City of Pasadena, Finance Department.Pasadena’s Controller will gather sufficient information from the caller in order to determine the appropriate action(s).
    • Pasadena’s Controller will gather sufficient information from the caller in order to determine the appropriate action(s).
    • Callers may remain anonymous, but we may ask that the caller keep in contact with Internal Audit if additional questions arise.
    • Depending on the nature of the issue, it may be referred to the City Manager’s office, City Attorney’s office, Human Resources office, or another City Department for appropriate follow up.
    • If requested, Pasadena’s Controller or the appropriate Department will follow-up with the employee or person who made the complaint, to ensure the matter has been reviewed and resolved.



    Fraud, Waste, and Abuse HOTLINE FAQs

    Why did the City of Pasadena create a Fraud, Waste, and Abuse HOTLINE?
     

    • The City of Pasadena has a responsibility to conduct its affairs ethically and in compliance with the law. In order to ensure that we maintain and improve on the quality and integrity of our services, it is important that we provide employees and the public with various methods to express concerns.

    How do I make a complaint?
     

    • Call the Fraud, Waste, and Abuse HOTLINE at (626) 744-7448. Listen to instructions and leave a voice message or complete and submit online complaint form.


    What information should I include in my complaint?

    In order for a thorough investigation to be completed, the following information should be included, if available:

    • Date, Time and Location Incident Occurred
    • Suspected Person(s) Involved
    • Description of Complaint (What, where, when, how and who else may be aware of the incident)
    • Additionally, you should state the facts with as much specific information as possible so that your complaint can be investigated. You should not speculate or draw conclusions, and should be prepared to answer any questions we may have.
    • Your Full Name, Phone Number or Email Address (if you wish to receive acknowledgement of complaint or be available to provide additional information)


    What happens to my complaint?
     

    • The City’s Controller will manage concerns/complaints to the Fraud, Waste, and Abuse HOTLINE. City’s Controller will gather sufficient information from the caller/complainant in order to determine the appropriate action needed. Callers/Complainants may remain anonymous, but we ask that they keep in contact with the City’s Controller in case additional questions arise.
    • Depending on the nature of the issue, it may be referred to the City Manager’s office, City Attorney’s office, Human Resources office, or another City Department


    Will I hear back from the City regarding my complaint?
     

    • If requested, the City’s Controller, City Attorney’s Office or the appropriate Department will follow-up with the person who made the complaint to ensure that the matter has been reviewed and resolved. However, any action taken against an employee as a consequence of the findings of the investigation may be personal and confidential, in which case, it cannot be disclosed to the complainant.


    Can I submit an anonymous complaint? 

    • Please contact the Fraud, Waste, and Abuse HOTLINE at (626) 744-7448 or submit online. Caller ID has been disabled for the Fraud, Waste, and Abuse HOTLINE. However, we ask that anonymous callers contact the City’s Controller at (626) 744-7497 within a couple of weeks, so that any follow-up questions may be asked. Additionally, you could also set up an anonymous email address so that we may be able to contact you at any time. If no future way of contact is established, we will not be able to contact you to request additional information or to follow-up with you when the investigation is complete.


    What if I am retaliated against for making the complaint?
     

    • If City employees feel they are being retaliated against, they are covered under the City’s Non-Retaliation policy, which is available in the City Policy Manual. Employees who feel that they are being retaliated against are encouraged to bring forth their concerns immediately by reporting to the City Controller or Human Resources Department. Members of the public who report fraud, waste or abuse on the Hotline should report their concerns immediately to the City Controller at (626) 744-7497.


    Will my complaint be kept confidential?
     

    • Requests for confidentiality by participants who identify themselves will be honored to the extent permitted by law. Your identity will, of course, be known to those investigating the complaint with a legitimate need to know in order to carry out an investigation and take appropriate remedial action. Release of your identity may be required pursuant to a subpoena or in other circumstances where the City is required by law to release information. In addition, you should also be aware that your public testimony might be needed to prove the case against the accused.


    What types of complaints should be made?
     

    • Any concern you may have should be brought forth. These concerns may include: violations of City Policy, theft, fraud-related incidents, safety issues, or other legal issues involving the City or City staff.


    What if my complaint is related to customer service issues or a need for additional services or information from the City?
     

    • Please contact the City’s Service Center at (626) 744-4000.