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Pasadena In Focus
Pasadena In Focus September-October 2013

Update Emergency Contact Info

Windstorm_2011Monster windstorms, sky-high summer demand, traffic accidents— all can knock out power and send Pasadena Water and Power Department (PWP) troubleshooters to the scene.

Thanks to a new Outage Management System project under development by PWP, you’ll never be left in the dark about repairs and outage info. To be included, please update your emergency contact information, including your home and cell phone numbers and email address, by using the form at www.PWPweb.com/OMS.

PWP is working with four high-tech companies to build a state-of-the-art Outage Management System to keep you connected by phone, email and text messages with timely and accurate information about the duration, location and scope of planned or unplanned power outages.

The new system will be linked with PWP customer account database, Geographic Information System (GIS) and power distribution supervisory control and data acquisition system (SCADA) that monitors Pasadena’s power grid around-the-clock. Working together, these systems will quickly pinpoint the most likely location, cause and extent of any outage.

The new Interactive Voice Response (IVR) feature will allow you to use your phone to report outages and to hear status reports of PWP’s repair efforts. The Outage Management System should be operational next spring to better communicate with you, our customers!