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Dial-A-Ride is a shared, curb-to-curb transportation service provided for residents who live in Pasadena, San Marino, Altadena, and the other unincorporated Los Angeles County areas in our service area (i.e., Chapman Woods, Kinneloa area, and the unincorporated area of the City of San Gabriel) who are 60 years and older or for those under 60 years with a physician-certified disability that prevents the use of regular public transit.
WHERE CAN I GO? Dial-A-Ride operates within Pasadena, San Marino, Altadena, and the unincorporated areas of Los Angeles County (i.e., Chapman Woods, Kinneloa area, and the unincorporated area of the City of San Gabriel) . Click here for our service area map. There may be certain streets DIAL-A-RIDE vehicles are unable to travel on due to limited street width or other conditions. This determination will be made on a case-by-case basis. HOW DO I JOIN? To become a Dial-A-Ride member, you must complete an application, provide a copy of identification with your date of birth, proof of residency (i.e., driver's license, utility bill, etc.) and mail it to: Pasadena Dial-A-Ride 221 E. Walnut St., Room 199 Pasadena, CA 91101 Don't forget to have your physician fill out the Physician's Verification section, if you are under 60 years old and have a disability that prevents you from being able to use regular public transit. If you qualify for Dial-A-Ride, you will be sent a Dial-A-Ride membership card with an identification number within two to three weeks of receipt of your application. To print out an application online click here . Applications are also available by calling (626) 744-4094. HOW DO I SCHEDULE A RIDE? Once you have received your membership card, you can begin scheduling rides using Dial-A-Ride. To schedule a ride call the phone number located on the back of your membership card (626-791-7200) between 8:00 AM and 5:00 PM and simply give: 1) Your name 2) Your Identification Number and Code 3) The street address for both your pick-up location and destination Ask for a Reservation Number when scheduling a ride. We recommend that you reserve your trip at least 24 hours in advance. Requests for same day service may not be accepted. Rides can be scheduled up to five (5) days in advance. Please note that ride availability varies and is not guaranteed. * Service hours are as follows: 7:00 AM to 8:30 PM - Monday to Friday 9:00 AM to 6:30 PM - Saturdays, Christmas Eve, and New Year's Eve 7:00 AM to 6:30 PM - Sundays NO service on New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day. HOW MUCH TIME SHOULD I ALLOW FOR MY TRIP? Dial-A-Ride is a shared ride with curb-to-curb service. It is not an uninterrupted direct, point-to-point service. When scheduling your pick-up time it is important to include a 20-minute pick-up "window" and a 40-minute ride time. For example, if you request a 9:15 pick-up the operator will tell you the van will arrive between 9:10 and 9:30. If the van does not arrive within your pick-up window, is it considered late. Therefore, allow for a minimum of 60 minutes one-way travel time. Please be ready to meet the van on the sidewalk of the exact location you stated when making the reservation. The vans have a 3-minute waiting period before leaving to the next call. Drivers will kindly assist you in and out of the vehicles with grocery bags or parcels, but will not carry them to your door. You may bring up to 5 grocery bags or average size parcels with a combined weight of no more than 25 pounds. HOW MUCH DOES IT COST? Rides are 75 cents each way (please have exact change). Show your membership card to the driver and place your 75 cents in the farebox. A guest at least 10 years of age may accompany you at the regular fare. If you indicate on your application that you may need a self-provided attendant, your membership will permit an escort at no charge. WHAT IF I NEED TO CANCEL A TRIP? Call the reservation office at (626) 791-7200 at least four (4) hours prior to the time of your scheduled trip to cancel. If the trip is not canceled, you will be considered a NO-SHOW. Continued NO-SHOWS may result in temporary membership suspension. Click here for detailed information on reservations, cancellations, and no show procedures WHAT IF I LOSE MY CARD? First replacement card costs $5.00, the second $10.00, and any after that $15.00. Send a check or money order. DO NOT SEND CASH. To receive a new card, call the Administration Office at (626) 744-4094. WHAT IF I NEED TO CONTACT YOUR OFFICE? Administration Office hours are from 7:30 AM - 5:15 PM, Monday through Thursday and 9:00 AM - 4:15 PM on Fridays (closed every other Friday). The Administration Office handles applications, compliments, complaints, suggestions, and questions, and may be reached by calling (626) 744-4094.
For Dial-A-Ride feedback visit the Citizen Service Center
Title VI Policy