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Pasadena Water & Power

  • Customer Service 

    PWP Customer Service Line: (626) 744-4005

     (7:30 a.m. - 5:30 p.m., Mon. - Fri.) 

    For existing PWP customers, credit card payments and bill inquiries can be made 24 hours a day, 7 days a week via the automated phone system, (626) 744-4005, or on our web at Online Access. Please be prepared to type in your PWP account number and PIN.  




  • Contact Us

    Emergency Notifications

    Power Emergencies/Outages: (626) 744-4673

    Water Emergencies/Outages: (626) 744-4138

    Customer Service: (626) 744-4005

    • Hours: 7:30 a.m. - 5:30 p.m., Mon. - Fri., except holidays
    • All Account Services
    • Billing Questions
    • High Bill Investigation
    • Service Connections / Disconnect Service
    • Payment Assistance

    24 Hour A Day Automated Customer Services

    Commonly Requested Phone Numbers

    Account Services, Billing Questions, Service Connections, Disconnect, High Bill Investigation, Payment Assistance
      -  Online Access 

    (626) 744-4005 

    Customer Programs (Rebates) 

    (626) 744-6970   

    Business Client Services: Account Managers 

    (626) 744-3739

    Project A.P.P.L.E. Program 

    (626) 791-7983

    Recycling / Waste Reduction 

    (626) 744-4449

    Sanitation Inquiries 

    (626) 744-4087

    TDD-Hearing & Speech Impaired 

    (626) 577-8490

    Media Relations:

    (626) 744-7518

    Water Waste: 
    Report it online    

    (626) 744-7311

    Online Assistance

    Non-Emergency Questions & Issues: 

    Most questions and issues can be resolved online through Pasadena's Citizen Service Center (a.k.a. 311). Submit your service request here.  

    Online Bill Pay & Account Access: 

    Pay your bill online, review your bill history and start or stop service - all 24/7. Access your account. 

    Addresses and Other Contact Info

    Payment Mailing Address 

    *Please Do Not Send Cash*

    Pasadena Water and Power 
    100 N. Garfield Ave., Room N106
    P.O. Box 7120
    Pasadena, CA 91109-7220

    Non-Payment Correspondence

    Pasadena Water and Power
    100 N Garfield Ave., Room N106
    P.O. Box 7121
    Pasadena CA 91109-7121

    Walk-Up Payment Center

    Municipal Services Payment Center / City Hall
    100 N. Garfield Ave., Room N106
    Pasadena, CA 91109

    Business Hours:
    Monday-Friday 7:30 a.m. - 5:15 p.m.  


    Event Participation and Sponsorship Guidelines 

    Sponsorship Form 

    Feedback and Email

    Pasadena Citizen Service Center: Provide comments or ask questions through Pasadena's Citizen Service Center. Most non-emergency questions and issues can be resolved using this simple online tool. 
    PWP Feedback & Comment Form

    Questions About your Account? Email PWP
    (Please include necessary contact information in your email such as name, address, or phone number to help us expedite any request.)


Water Usage Gauge