Q: Can I still search using an ISBN? A: Yes! Just type the ISBN right in the search box (no spaces).
Q: How do I search for an author? A: You can search for an author in a couple of ways: • Type the author's name in the "Search" box. Refine the results by clicking on "Author" in the "Found in" Facet on the left. •You can also choose "Advanced Search" (click on the text below the search box), then choosing "Author" from the first drop-down. Then, type the author's name (it's still a keyword search, so you do not need to type the name in any particular order).
Q: Can I still form a more targeted search query before I submit a search? A: Yes! Click on "Advanced Search" to form a search on Title or Author and preselect by format, location, collection or language. You can also perform a search and click to target the results by those and many other facets.
Q: How does the "Articles" tab work? A: Once you've created and submitted your search, you can click on the "Articles" tab to view all results from online resources. You can further refine by using the "Databases" menu to see results from specific collections, and to limit to full text results or peer-reviewed journals, etc.
Q: Will my old PIN work to log in to my account in the new catalog?
A: Yes, your library card barcode and PIN were stored in the new system (Encore). You should be able to log in with no problem. More information about PINs
Q: I logged in to my account, but all I see is the search box--where is my account information? A: When you log in to Encore, you just have to click on your name, which appears at the upper right, to see all the information on your account, including items checked out, holds information, and fines, fees or messages.
Q: I had saved items to “My List” in my account. How do I access them in the new system?
A: Unfortunately, the lists features could not be migrated to the new system. You can create and save lists in Encore: add items to your "Cart," then save them to a "List" which you can name and update, similar to the prior system.
Q: When I log into my account, I see a "Reading History" option. How does this work?
A: You can choose, by clicking an "Opt in" button, to save the history of items you have checked out. If you opt in to the Reading History feature, it will save everything you have checked out in Encore. If you opt in, your Reading History will be stored in your account. Staff will not be able to access this, and if you choose to discontinue the feature, the saved history will be deleted permanently.
Q: Why can I log in to my account in Encore, but it does not allow me to place holds or do anything else? A: When we migrated all systems information over, we had a few errors here and there. Your library card expiration date may need to be updated by staff. Call us at 626-744-4066, option 7 or ask staff at the desk, and we'll assist you.
Q: My hold status says "1 of 1 holds". Does that mean it's ready for me to pick it up? A: No. The status terminology has changed slightly so most of your holds will say something like "1 of 1 holds" or "8 of 10 holds", etc. The first number is telling you your position in the holds queue and the second number is the total number of people waiting in line for that item. So "1 of 1 holds" simply means that you are first in line for that item and there is no one waiting after you. When your hold is ready for pick-up you will receive a notification like normal and under "Status" in your account it will say "Ready. Must pick up by..." with the date that the hold expires.
Q: How do I see the account alerts? A: Just hover with your mouse on the circled "i" next to your name, and you'll see upcoming due dates and overdue alerts for your account.
Q: I just logged into my account, and saw I have a Hold ready for pickup--why haven't I received email or phone notification? A: The former catalog system sent notices out 3 or 4 times per day; Encore will send you notification via your perferred method once a day, in the morning. You will probably get an email or phone call tomorrow morning. If you have questions or concerns, or would like help with your account, please contact us.