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Pasadena Water & Power


    Criminals have been known to use various scams to steal bill payments and identity information from utility customers. Please read below or watch the short video above for details on how to protect yourself from scammers.


    1. Phone calls, home visits and online solicitations promoting government utility assistance programs and that ask for social security or banking information (e.g., “President Obama has approved special funding through the Federal Reserve Bank...”)
    2. Phone calls or home visits from persons posing as PWP representatives who demand credit card information and threaten to turn off water or electric service.  Please report this to the Federal Communications Commission at http://www.fcc.gov/complaints.
    3. Unscheduled home visits from scammers posing as PWP meter readers/inspectors or posing as contractors offering home energy audit services

    Please call the Pasadena Police Department at (626) 744-4241 to report suspicious or fraudulent activity. 


    PWP personnel will always wear a visible picture ID, with the city seal and an employee number, and have their supervisor’s phone number on hand.  Always look for an official city vehicle outside. PWP employees never use personal vehicles to make service calls.

    Our meter readers and water quality staff generally don’t need to go inside your home, unless your meter is located in a service porch area or you’ve specifically requested an interior inspection.

    Neither PWP nor its contractors are doing door-to-door home energy audits at this time. While there legitimate home energy audit services (unaffiliated with PWP) do at times solicit door to door, please use precaution before inviting unexpected visitors or salespersons into your home.

    There are NO FEDERAL UTILITY BILL PAY ASSISTANCE PROGRAMS at this time. PWP and the State of California do offer bill pay assistance through several programs which are listed here: http://www.PWPweb.com/CARE.  

    Customers with delinquent accounts will receive a "Final Notice" from PWP by U.S. mail before any phone contact from PWP is made. The notice will list a final due date and payment methods. If the customer does not settle the account by the final due date the service will be shut off. PWP representative will not demand or accept payment in the field. Delinquent payments must be made in person at the City Hall Municipal Services counter, online via customer login, or by phone at (626) 744-4005. Beware of scammers who demand payment by any other means than these. 

    If you wish to verify employment of any PWP personnel, you may call 744-4005 during normal business hours, or 744-4673 after hours or on weekends 

    Recent Fraud News & Alerts from PWP

  • Icon Media Availability: Burbank, Glendale & Pasadena Unite to Fight Fraud (Nov 2015)

    Burbank, Glendale & Pasadena Alert Public to Utility Scam. The Cities of Burbank, Glendale, and Pasadena are joining forces to inform the public about an ongoing utility scam that has claimed victims in all three cities.

    Icon Customer Alert (2013-11-12)

    Pasadena Water and Power is warning customers of solar electric contractors claiming they have PWP customers’ personal utility information to promote solar sales.

    Icon Customer Alert (2013-10-30)


    Icon Customer Alert (2013-07-30)

    PWP is warning customers of a scammer posing as a PWP employee. The caller has phoned several customers stating they are required to pay their water or power bill over the phone.

    Icon Customer Alert (2013-02-07)

    PWP is warning customers of a scammer posing as a PWP employee or contractor. Under the guise of promoting PWP’s energy efficiency programs, the caller has phoned several customers stating they are required to complete energy-efficiency audits or retrofit projects.

    Icon Customer Alert (2013-01-07 Am Water Insurance)

    If you have recieved a letter from American Water Resources Insurance Services, please note that American Water Resources Insurance Services is an independent company that is not affiliated with the City of Pasadena or PWP...

    Icon Customer Alert (April 2014)

    Pasadena Water and Power is warning customers of scammers posing as a PWP employee, and using a PWP phone number as the caller ID. 

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