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Pasadena Water & Power

  • Online Bill Pay

    Bill Pay Online and Account Access Payment window 

    • Pay a Bill Online using your Visa, Mastercard or Discover cards.
    • Request a Payment Extension
    • View Usage History
    • Find Your Circuit Number
    • Report an Electrical Outage Online
    • Report a Water Quality Problem Online
    • Report a Water Main Break Online

     

    Other Payment Options

    Pay by Mail 

    Mail payments in the form of a check or money order to:


    City of Pasadena, Municipal Services
    P.O. Box 7120
    Pasadena, CA 91109-7220   

     

    Pay In Person 

    Municipal Services Payment Center / City Hall
    100 N. Garfield Ave., Room N106
    Pasadena, CA 91109

    Business Hours:  Monday-Friday 7:30am - 5:15pm

    Payments by ATM card must be presented in person.   

    Pay by Direct Debit 

    Residential customers can have their bills automatically paid out of their checking or savings accounts.

    To sign up, download, print, and mail-in the Direct Debit Application (Adobe PDF*) or call (626) 744 4005 to request an application.  

     

    Pay with CheckFree® 

    Customers are encouraged to explore the services of CheckFree® (at http://www.checkfree.com) as another billing alternative.

     

    Pay by Phone

    You may pay by phone using credit cards only by calling (626) 744-4005. You must have your account number and PIN ready. (Ask Customer Service Representative for your PIN.).  

     

    After-Hours Cash & Check Payments

    A drop box is located at the southeast corner of Union Street and Garfield Avenue. Payments received after 2 p.m. will be credited the following business day. 

     

    Billing Questions

    Please contact PWP Customer Service at (626) 744-4005
    Monday through Friday, 7:30 a.m. to 5:30 p.m.

     

  • Understanding Your Bill

    In addition to the billing components, your bill contains information that can help you understand your energy and water use. 

    Explanation of Key Terms you may see on your bill:

    Block
     
    A range of water (HCF) or electric (KWH) usage subject to the same cost per unit as defined in the rate schedule. 
    C.I.C.  Capital Improvement Charge  To fund the water fund capital improvement program. 
    Customer Charge  Cost of billing, metering, customer service, and call center expenses. 
    Demand
     
    Actual power in kilowatts (KW).  Billing Demand is the maximum demand over a 12-month period. (demand meters only). 
    Distribution Charge
     
    Distribution costs including operation and maintenance, capital investment, and debt service. 
    Electric Utility Assistance Programs  Pasadena Cares and Cares Plus Programs. Assistance for income qualified, seniors and permanently disabled customers.  
    Energy Charge   Wholesale cost of acquiring energy. 
    Estimate
     
    Estimated reading is shown only when the meter was not read, usually due to a lack of access. 
    HCF 
     
    Hundred Cubic Feet - a billing unit of water equivalent to 748 gallons. 
    KWH
     
    Kilowatt-hours - A billing unit of electric energy equivalent to one 100-Watt light bulb, burning for ten hours. 
    MULT (Multiplier)
     
    Numerical constant applied to meter readings to convert dial readings to billing units (see HCF and KWH). 
    PF
     
    Power Factor - Reflects the ratio of real (or true) power to apparent power (KVAR-H demand meters only). 
    Project A.P.P.L.E.

     
    A fund of deductible donations used to help residential customers unable to pay a utility bill due to unforeseen hardship. 
    Public Benefit Charge

     
     A State mandated charge to fund Lifeline, Utility Assistance, energy efficiency, and renewable resources programs. 
    Refuse Service  Trash collection 
    S.L.A.T.S.

     
    A tax collected for the City to offset the maintenance and utility costs associated with Street Lights and Traffic Signals (SLATS). 
    State Environmental. Surcharge
     
    Collected for the California State Board of Equalization
     
    Transmission Charge   Transmission and electric power dispatching expenses. 
    Underground Surtax
     
    A tax collected for the City for the power line conversion program that places overhead power lines underground. 
    Utility Users Tax
     
    A tax collected for the City based on a percentage of electric and water charges