Bill Payment Assistance - We Can Help!
PWP recognizes that some of our customers may need extra help to pay their utility bills. Through PWP's Electric Utility Assistance Program (EUAP), we offer three income-qualified financial assistance programs for paying electric bills, and one program to help offset electricity costs associated with home medical equipment. These programs must be applied for in person at one of the locations listed below. (Please refer to the Southern California Gas Company if you need assistance paying your gas bill.)
Assistance Program Summary
| Program Name: |
EUAP |
Pasadena Cares
|
Pasadena Cares Plus
|
Medical Assistance |
Project A.P.P.L.E.
|
Benefit
|
$7.50/month bill credit
|
$7.50/month bill credit
PBC charges waived
|
$7.50/month bill credit
PBC charges waived
Utility Users Taxes waived
|
$7.50/month bill credit
|
One-time bill credit up to $100 per year
|
Qualifications
|
EUAP income level
|
EUAP income level
Age or permanent disability (see below)
|
Cares Plus income level
Age or permanent disability (see below)
|
Use of qualifying electric powered medical equipment (see below)
|
EUAP income level
Customers with financial needs (see below)
|
Project A.P.P.L.E. is funded from donations. Click here to donate.
EUAP and Pasadena Cares Plus Program Qualifications - Details
You must be a PWP Residential Electric Customer.
Income Qualifications - Maximum Annual Gross Household Income
| Household Size |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
| EUAP and Cares income level |
$29,000 |
$33,150 |
$37,300 |
$41,400 |
$44,750 |
$48,050 |
$51,350 |
$54,650 |
| Cares Plus income level |
$12,000 |
$16,000 |
$20,000 |
$24,000 |
$28,000 |
$32,000 |
$36,000 |
$40,000 |
The Medical Assistance rate program does not have specific income requirements.
Age and Disability Requirements - Cares or Cares Plus
- You must be 62 or older or are permanently disabled to qualify for Cares or Cares Plus.
- For disability you must meet the disability requirements as established by the Social Security Administrations Supplemental Income for the Aged, Blind and Disable (Title XVI of the Social Security Act, as amended).
- Permanently disabled customers must submit a printout of your benefits from the Social Security Administration Office.
Pasadena Medical Assistance Program
- Must provide a note on letterhead signed by your doctor that describes the home equipment.
- The equipment must be plugged in and not battery operated
- The following is a list of approved equipment for this program:
| |
- Aerosol tents
- apnea monitors
- compressors or concentrators
- electrostatic or ultrasonic nebulizers
|
|
- electric nerve stimulators
- hemodialysis machines
- kidney dialysis machines
- intermittent positive pressure breathing machines
|
|
- iron lungs
- pressure pads
- pressure pumps
- respirators
- suction machines
|
Locations where you can apply for Utility Assistance Programs:
Centers Hours Days of Operation
Jackie Robinson Center - 1020 N. Fair Oaks Ave. Pasadena 9a -1p Tuesdays,Wednesday and Thursdays
744-7300
Villa Parke - 363 E. Villa St. Pasadena 1p - 5p Mondays Thru Thursdays
744-6530
Victory Park - 2575 Paloma St. Pasadena 1p - 4:30p Mondays and Fridays
744-7500
Senior Center - 85 E. Holly St. Pasadena 1p - 5p Tuesdays
795-4331
Senior Center - 85 E. Holly St. Pasadena 9a - 12p Thursdays and Fridays
795-4331
For more information about PWP's Electric Utility Assistance Program please call the Answerline at (626) 744‑6970.
Project A.P.P.L.E.
Project A.P.P.L.E. (Assisting Pasadena People with Limited Emergencies) provides a one-time grant of up to $100 per year to help eligible low-income customers keep their power on. A Project APPLE recipient may be a single-income family with young children, a person struggling with a disability or recent job loss, or a senior scraping by on Social Security.
Low-income residents who risk power shut-off can apply for a Project APPLE grant Monday through Friday from 8 a.m. to 5:30 p.m. at the Jackie Robinson Center, 1020 N. Fair Oaks Ave. You will be asked to present ID, proof of income. a past-due PWP bill and your delinquent shut-off notice.
Eligible recipients are approved on the spot and receive a voucher to present at the City’s Municipal Services Payment Center at Pasadena City Hall, room N106, Monday through Friday from 7:30 a.m. to 5:15 p.m. Call (626) 744‑7300 for more information.
This vital program is made possible through the generous contributions of our customers who understand that tough times can hit any of us. You can make a donation of any amount to Project A.P.P.L.E. by checking the box on your next Pasadena utility bill and including your donation with your payment. If you are making a large tax-deductible donation, call (626) 744-4420. For more ways to donate, click here.
Assistance Programs from SoCal Gas
PWP does not provide gas service. If you need assistance paying your gas bill, please contact the Southern California Gas Company (800-427-2200) which provides gas service to most Pasadena residents. SoCal Gas offers a number of financial assistance programs for its income-qualified customers and for its customers with medical conditions.