Water and Power Emergencies: (626) 744-4673
Billing Questions High Bill Investigation Service Connections Payment Assistance
Customer Service(7:30 a.m. - 5:30 p.m., Mon. - Fri.)(626) 744-4005 For existing PWP customers, credit card payments and bill inquiries can be made 24 hours a day, 7 days a week via the automated phone system, (626) 744-4005, or on our web at Online Access. Please be prepared to type in your PWP account number and PIN.
Customer Programs (Rebates)
Business Client Services: Account Managers
Project A.P.P.L.E. Program
Recycling / Waste Reduction
TDD-Hearing & Speech Impaired
(626) 744-4434(626) 744-7923
Water Waste: Report it online
Non-Emergency Questions & Issues:
Most questions and issues can be resolved online through Pasadena's Citizen Service Center (a.k.a. 311). Submit your service request here.
Online Bill Pay & Account Access:
Pay your bill online, review your bill history and start or stop service - all 24/7. Access your account.
Municipal Services 100 N. Garfield Ave., Room N106 P.O. Box 7120 Pasadena, CA 91109-7220
Municipal Services Payment Center / City Hall 100 N. Garfield Ave., Room N106 Pasadena, CA 91109 Business Hours: Monday-Friday 7:30am - 5:15pm
Administrative Offices: 150 S. Los Robles, Suite 200 Pasadena, CA 91101 (626) 744-4409
Feedback & Comment Form Email PWP (Please include necessary contact information in your email such as name, address, account number, or phone number to help us expedite any request.)